This section answers some of the questions we at Ladybird are most frequently asked.

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

Health Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
Life of your carpet- can be greatly extended by simple routine professional cleaning.
Maintaining the original look and lustre- of your carpet with regularly scheduled cleanings.

Which method of carpet cleaning is best -  We guarantee that our method will give you superior results.

How often should I clean my carpets?

Carpet manufacturers specify that in order to maintain carpets in good order and reach their maximum life span they should be cleaned every 12 months. This is to remove unseen bacteria, soils and allergens which cause damage to the carpet fibre.

It is OK to have carpets cleaned more regularly?
If cleaned professionally, using our methods will not damage individual carpet fibres. If anything, when carpets are soiled the quicker the soil is removed the longer the carpet will last.

Should I vacuum before the carpet cleaner arrives?
Ladybird professionally vacuums your carpets as part of their basic cleaning service. .

Do you move furniture?
 When necessary we will move and replace small furniture in its original position.

 *We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centres, pool  tables...our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.
Should I move anything?

Yes, you should remove from the areas being cleaned, all nick knack and breakables.

How long will it take for my carpet or furniture to dry?

On completion your carpets/upholstery will be damp to touch.  We recommended  an hour before walking/sitting and 6-12 for completely dry. Never put rugs/mats  on carpet before they are totally dry.

How long before I can walk on my carpet?

You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.

Are the products you use safe?

Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Are your technicians experienced?
Yes, our technicians fully trained at the ACCI Institute, Federal Government Certified

Can carpet cleaning services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.

Will you remove all my stains?
Let me start by defining the difference between a spot and a stain:
A spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fibre)
A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fibre and has changed or damaged the fibre itself) Some stains may be very difficult or impossible to remove.

Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood, or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

Will I be left with ‘wet soggy’ carpets?
No! Our method uses 95% less water  and combined with  the  use of the cotton  extractor pads,  the carpets are slightly damp after cleaning.